# Managed IT Contracts

Predictable monthly pricing, senior engineering, and a written scope. Plans below are starting points — we tailor every contract to your team.

## Managed IT contract plans

Flat-fee, all-you-need IT coverage. Each tier is a starting point — we'll size the contract to your team, your tools, and your risk.

#### Foundation
### from $499/ month
Best for 1–10 person teams

For lean teams that need their IT to just work. Helpdesk support, security baseline, monitoring, and patch management — all on a flat monthly fee.

**What's included**
- Unlimited remote helpdesk during business hours
- Endpoint monitoring & patch management
- Antivirus, firewall, and email-security baseline
- Microsoft 365 / Google Workspace administration
- Quarterly business review

#### Growth
### from $1,499/ month
Best for 10–25 person teams

For growing businesses that depend on technology. Everything in Foundation plus on-site visits, vendor management, advanced security, and compliance support.

**What's included**  
- Everything in Foundation  
- Scheduled on-site visits (King County, WA)  
- Vendor management — ISP, hardware, SaaS, telecom  
- Advanced security: MFA, EDR, phishing simulations  
- Compliance prep: HIPAA, PCI-DSS, SOC 2 readiness  
- Documented disaster-recovery runbook

#### Enterprise
### Custom
25+ users · regulated industries

Tailored programs for organizations with regulated workloads, distributed teams, or fractional CIO needs. SLA-backed coverage and a dedicated lead engineer.

**What's included**  
- Dedicated lead engineer & escalation path  
- Custom SLA with 24/7 critical-incident response  
- Cloud architecture & infrastructure design  
- Fractional CIO / CTO advisory  
- Custom security & compliance programs  
- Quarterly strategic roadmap with executive team

All contracts include a free initial assessment, written scope, and a 30-day satisfaction guarantee. Month-to-month after the first 90 days — no surprise renewals.

## What's in scope

A senior, opinionated IT team without the headcount. Pick a contract or buy hours — either way, this is what we cover.

### Helpdesk & End-User Support
Friendly humans who know your stack. Same-day remote response, on-site visits when hands are needed, and clear documentation so problems don't repeat.

### Network & Wi-Fi
Design, install, and maintain reliable office networks — wired, wireless, VPN, and SD-WAN. Coverage everyone forgets about: guest Wi-Fi, IoT, and remote sites.

### Cybersecurity & Compliance
MFA, endpoint protection, email security, phishing simulations, and security awareness training. HIPAA, PCI-DSS, and SOC 2 readiness without the consultant theatre.

### Cloud, Microsoft 365 & Google Workspace
Deployments, migrations, and ongoing administration. Identity, SSO, mailbox security, and the SharePoint/Drive structure your team will actually use.

### Backup, DR & Business Continuity
Tested backups for endpoints, servers, and SaaS. Documented recovery runbooks so a ransomware incident is a bad afternoon — not the end of your business.

### Strategic IT & Vendor Management
Annual roadmaps, budgeting, hardware lifecycle, ISP and SaaS contract negotiation, and a single point of accountability across every vendor in your stack.

### Not sure which is right for you?
Book a free 30-minute call. We'll learn what you have, what's bothering you, and recommend a contract, an hourly block, or just a better-than-honest answer to your question. No commitment.